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Frequently asked questions
General
How Custom Order Works
Yes! Personalisation is one of my favourite parts of what I do. Many products can be customised with names, labels, colours, ribbons, and packaging to suit your celebration.
Many of my products, including my artisan soaps, are handcrafted in small batches in my Rolleston studio. I also carefully source beautiful accessories and gift items that complement my collections, so every gift feels thoughtful and complete.
Ready-made products are usually dispatched within 2–4 business days.Custom orders vary depending on the quantity and level of personalisation. I'll provide an estimated timeframe when we confirm your order.
Yes! I carefully package and ship orders nationwide.Free local pickup from Rolleston is also available by appointment.
Yes! Enjoy FREE standard shipping on ready-made orders over NZ$120 anywhere in New Zealand.Custom orders are quoted individually.
Because personalised gifts are made especially for you, they can't be returned due to a change of mind. However, if there's a problem with your order, please get in touch and I'll always do my best to make it right.
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