Question 1

Do you offer personalised gifts?

Accepted Answer

Yes! Personalisation is one of my favourite parts of what I do. Many products can be customised with names, labels, colours, ribbons, and packaging to suit your celebration.

Question 2

Are all of your products handmade?

Accepted Answer

Many of my products, including my artisan soaps, are handcrafted in small batches in my Rolleston studio. I also carefully source beautiful accessories and gift items that complement my collections, so every gift feels thoughtful and complete.

Question 3

How long does my order take?

Accepted Answer

Ready-made products are usually dispatched within 2–4 business days.Custom orders vary depending on the quantity and level of personalisation. I'll provide an estimated timeframe when we confirm your order.

Question 4

Do you ship throughout New Zealand?

Accepted Answer

Yes! I carefully package and ship orders nationwide.Free local pickup from Rolleston is also available by appointment.

Question 5

Do you offer free shipping?

Accepted Answer

Yes! Enjoy FREE standard shipping on ready-made orders over NZ$120 anywhere in New Zealand.Custom orders are quoted individually.

Question 6

Can I return personalised items?

Accepted Answer

Because personalised gifts are made especially for you, they can't be returned due to a change of mind. However, if there's a problem with your order, please get in touch and I'll always do my best to make it right.