Returns & Refunds

I want you to love your order.

If something isn't right, please get in touch and I'll always do my best to make it right.

Ready-Made Products

If your order arrives damaged or you've received the wrong item, please contact me within 48 hours of receiving your parcel.

Depending on the situation, I'll arrange a replacement, store credit, or refund.

Photos may be requested to help assess any damage.

Custom & Personalised Orders

Because custom orders are created especially for you, they cannot be returned or refunded due to:

Change of mind
Incorrect information supplied during ordering
Approved personalised designs
Minor variations in colour, texture, fragrance, or appearance

Many of my products are handcrafted in small batches, while others are thoughtfully sourced to complement my gift collections. Small variations are part of the unique character of handmade and curated gifting.

Cancellations

Ready-made orders may be cancelled before dispatch.

Custom orders may only be cancelled before preparation has begun.

If materials have already been purchased specifically for your order, a cancellation fee may apply.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.